Specimen Management & Abandonment Policy

We take great pride and care when handling mineral specimens. Our workshop includes security and climate-controlled storage.

Because we provide transportation, specialized storage, dedicated scanning, and 3D modeling labor for your property before payment, we maintain strict timelines regarding communication and invoicing to ensure fair queue management for all collectors.

By submitting your specimen to INTRESTEIN, you agree to the following timeline:

• Days 1–30 (Active Window): Upon receipt of your digital renders and payment link, your specimen is securely held in our queue. Production begins immediately following invoice settlement AND the selection of options (if available).
• Day 31 (First Reminder): If no payment or communication is received within 30 days, a reminder will be issued to confirm receipt of your invoice and renders. A new deadline and order completion date will be issued.
• Day 50 (Final Notice): If the invoice remains unpaid at Day 50, a final notice will be issued via email and/or registered mail. This opens a strict 13-day window to settle the balance or arrange for return shipping.
• Day 63 (Forfeiture & Account Closure): If there is no response, payment, or resolution by Day 63, the project is canceled. The client forfeits the specimen to INTRESTEIN to settle the accumulated costs of intake, video documentation, 3D scanning, secure handling, and facility storage.

Studio Grace Policy: We understand that unexpected hardships occur. If an abandoned specimen is still within our secure archive when a collector re-establishes contact after the 63-day period, we will honor the original partnership. Upon settlement of the original invoice, we will resume production on your custom project with no additional penalty fees.