Warranty & Performance Guarantee

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At INTRESTEIN, we provide tailored protection based on the specific engineering and material requirements of each product line. Our commitment to form and function remains constant, but coverage details vary by series and product.

Warranty Coverage Modules

Here is a quick breakdown table of our warranty:

All coverage criteria is to be determained by INTRESTEIN (or certified 3rd party) examination of the original base.

Feature	Coverage Status	Note
Hairline Scratches	Not Covered	This is considered normal wear. All acrylic is inherent to hairline scratches, even directly from the stock manufacture. We do our best to minimize these as much as possible before delivery.
Spontaneous Cracking	Covered	(Not caused by chemical crazing)
Warping	Covered	Guaranteed structural stability.
Loose/Broken Supports	Covered	Includes bent or snapped support arms.
TEXT – Cut & Paint	Covered	If wording rubs off, washes out, or breaks away1.
TEXT – Spelling & Line Count	Not Covered	Grammar, Spelling, Punctuation, line count mistakes are not covered unless it’s a manufacturing error.
Rust & Corrosion	Covered	100% rust-free guarantee.
Yellowing – 10+ Years	Covered	We stand by our clarity even a decade later.
Yellowing – Under 10 Years	Not Covered	Heavy UV exposure is not a normal usage, therefore it is not covered. To aquire coverage, please wait for the 10-year mark for that base.
Natural Disaster/War	Covered and/or Full Replacement	We replace your collection for free to help you rebuild. Strict conditions apply2.
Accidental Damage	1 Free Unit	Exclusive for returning customers.*
Surface Scratches	Refurbishment	Eligible for our professional resurfacing service.
Mineral Wear and knicks	Not Covered	Wear from the specimen is considered natural use.
Alterations	Not Covered	If there are any alterations done to the base, its supports, paint, shape, surface finish, or anything else that changes from the original production, the warrenty becomes invalid.
Shipping Damage	Not Covered	Please see our Shipping Policy

¹In most cases, small acyrlic damage will need to require re-surfacing, re-chamfering, re-polishing, and re-machining. There will be a minor change in overall size (usually less than 0.5 mm is removed from the damaged side).
²Please refer to the “The Human Element” section below for details.

Manufacturing & Structural Integrity

• Cracks & Fractures: We cover the replacement of any piece if a crack appears spontaneously (excluding damage caused by chemical crazing).
• Warping: Our “Cold Processing” and mechanical standards are designed for stability. We cover any structural warping that occurs under normal display conditions.
• Bonding & Supports: If a structural support comes loose, breaks, or bends under the intended weight of a specimen, it is fully covered for repair or replacement.
• Corrosion Resistance: We guarantee that our products will remain free of rust. If rust appears on any integrated metal components, we will replace the unit.

Branding & Aesthetics

• Lettering & Finish: We stand by the permanence of our branding, and want you to uphold yours. If any wording or paint breaks off or rubs off through normal handling, we will provide a replacement or restoration.
• Refurbishment Services: If a piece has accumulated surface scratches that are easy to buff out, we offer a professional polishing service to restore the original clarity.
  • If the scratch can be felt, it is considered deep, and possibly requires resurfacing or complete replacement.

Long-Term Performance (10+ Years)

• UV Resistance: We take material clarity seriously. If a product purchased more than 10 years ago shows significant yellowing, please contact us for a replacement.
• (Mineral Bases only) This is a transferable warranty. Minerals move around from one dealer to another. It wouldnt be fair to the next owner if the previous only had it for a few days, would it?
  • To exercise the warranty, the current holder must provide the original Order Number(s) or Invoice(s).

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The Human Element: Our Commitment Beyond the Sale

At INTRESTEIN, we understand that your collections are more than just inventory or hobbies—they are often a life’s work. We believe in supporting our community when it matters most.

• Disaster Recovery Support: If your collection—including our bases—is lost or destroyed due to a natural disaster, war, or other catastrophic events, we want to help you rebuild.
• Our Pledge: We will replace or match your previously purchased collection of bases free of charge to help you get back on your feet. (Sorry, this does not include the minerals.)
• Conditions: These replacements are provided at our discretion based on the circumstances. Please contact us directly when you are ready to begin the recovery process so we can discuss the specifics of your situation.

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Maintenance & Natural Wear (Not Covered)

• Mineral-Induced and Handling Wear/Hairline scratches: Because minerals vary in hardness and sharp edges, physical wear or indentations on the acrylic surface caused by the specimen itself or general handling are considered natural usage and are not covered under the warranty. This includes scratches or knicks caused by placing the mineral or using non-approved cleaning cloths. (Yes, we can tell).

• Chemical Crazing: Damage caused by using unapproved cleaning agents (see our approved list here) that results in “crazing” (fine internal spider-web cracks) is not covered. It would look something liks this:

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How to Request Service

To file a claim or request a refurbishment, please provide:

1. Send an email to Support@intrestein.com
2. Attach a clear photo and statement of the issue.
3. The Order Number issued for that item.