Contact
Technical Inquiries & Custom Development
For custom displays, mechanical invention development, or technical school inquiries, please reach out via the channels below. To ensure a precise response, please include any relevant measurements, CAD files, or reference photos.
Direct Contact Information
- Principal Maker: Michael D. Breitenstein, dba “INTRESTEIN”
- Email: MDB@intrestein.com
- Order Inquiries: ORDERS@intrestein.com
- Media Inquires: MEDIA@intrestein.com
- Technical problems or other issues: SUPPORT@intrestein.com
- Head Office:
- Location: 〒731-0112
- (JP) 広島県広島市安佐南区東原三丁目−29−17-602
- (EN) Hiroshima Prefecture, Hiroshima City, Asaminami Ward, Higashihara, 3−29−17-602
- Phone Number: +81-80-4554-4349
- Location: 〒731-0112
- Secondary Operations:
- Location: Billings, Montana, USA
- Phone Number: +1-303-406-8959
Office Hours & Response Time
Business hours: Monday – Friday 10am-6pm / Closed Weekdays & Holidays / (Orders are accepted 24/7.)
- Response Time: We aim to respond to all inquiries within 48 hours M-F.
- Consultations: Initial consultations are handled via email. In-person meetings at the Hiroshima office are by appointment only.
Before You Contact the Studio
- Confidentiality & IP: In accordance with our [Terms of Service], all inquiries and specimen data are protected under strict confidentiality and IP protocols from the moment of first contact.
- Process Privacy: To maintain the exclusivity of our craftsmanship, The Maker does not disclose proprietary manufacturing or “Cold-processing” techniques to external parties.
Submission Guidelines
To ensure your inquiry is handled efficiently, please include the following based on your request type:
1. For New Custom Projects
If you are contacting us for a new project (Mineral Bases, Invention Development, or Prototypes), please provide:
- Project Type: Clearly state if this is for a mineral specimen, a mechanical prototype, or a general invention.
- Technical Data: Attach any relevant measurements, CAD files (preferred formats:
.STEP,.IGES,.DXF), or clear reference photographs. - Material Requirements: Specify if you have particular requirements for the acrylic or hardware.
2. For Existing Orders (Status & Updates)
If you are checking the status of a project currently in production:
- Order Number: Please include your Order Number in the subject line.
- Production Slot: As per our terms, once an Order Number is issued, your project is secured in our production queue.
3. For Mineral Specimens
- Verification of Condition: Please confirm that the specimen is in its final cleaned state. We do not provide chemical restoration or cleaning services.
- Orientation Preferences: Include photos of the specimen’s preferred display angle to assist in the initial design phase.
4. For Technical School (OSE) Inquiries
- Coming Soon!