Contact

Technical Inquiries & Custom Development

For custom displays, mechanical invention development, or technical school inquiries, please reach out via the channels below. To ensure a precise response, please include any relevant measurements, CAD files, or reference photos.

Direct Contact Information

  • Principal Maker: Michael D. Breitenstein, dba “INTRESTEIN”
  • Email: MDB@intrestein.com
  • Order Inquiries: ORDERS@intrestein.com
  • Media Inquires: MEDIA@intrestein.com
  • Technical problems or other issues: SUPPORT@intrestein.com
  • Head Office:
    • Location: 〒731-0112
      • (JP) 広島県広島市安佐南区東原三丁目−29−17-602
      • (EN) Hiroshima Prefecture, Hiroshima City, Asaminami Ward, Higashihara, 3−29−17-602
    • Phone Number: +81-80-4554-4349
  • Secondary Operations:
    • Location: Billings, Montana, USA
    • Phone Number: +1-303-406-8959

Office Hours & Response Time

Business hours: Monday – Friday 10am-6pm / Closed Weekdays & Holidays / (Orders are accepted 24/7.)

  • Response Time: We aim to respond to all inquiries within 48 hours M-F.
  • Consultations: Initial consultations are handled via email. In-person meetings at the Hiroshima office are by appointment only.

Before You Contact the Studio

  • Confidentiality & IP: In accordance with our [Terms of Service], all inquiries and orders are protected under strict confidentiality and IP protocols from the moment of first contact.
  • Process Privacy: To maintain the exclusivity of our craftsmanship, The Maker does not disclose proprietary manufacturing techniques to external parties.

Submission Guidelines

To ensure your inquiry is handled efficiently, please include the following based on your request type:

1. For New Custom Projects

If you are contacting us for a new project (Mineral Bases, Invention Development, or Prototypes), please provide:

  • Project Type: Clearly state if this is for a mineral specimen, a mechanical prototype, or a general invention.
  • Technical Data: Attach any relevant measurements, CAD files (preferred formats: .STEP, .IGES, .DXF), or clear reference photographs.
  • Material Requirements: Specify if you have particular requirements for the acrylic or hardware.

2. For Existing Orders (Status & Updates)

If you are checking the status of a project currently in production:

  • Order Number: Please include your Order Number in the subject line.
  • Production Slot: As per our terms, once an Order Number is issued, your project is secured in our production queue.

3. For Mineral Specimens

  • Verification of Condition: Please confirm that the specimen is in its final cleaned state. We do not provide chemical restoration or cleaning services.
  • Orientation Preferences: Include photos of the specimen’s preferred display angle to assist in the initial design phase.

4. For Technical School (OSE) Inquiries

  • Coming Soon!